Code Enforcement

Code enforcement in the City of Lavon is handled by the Public Works Department’s Code Compliance Investigator. Code violations include but are not limited to:

Weeds and vegetation greater than 12 inches in height (excluding shrubs, bushes, trees, cultivated flowers and cultivated crops)

Nuisance violations

Dangerous rubbish piles

Depositing dirt, rubbish or brush on a public street, right of way or easement

Performing work that requires a permit without first obtaining the required permits

Construction violations

Altering the flow of storm water without a required permit

Abandoned or junk vehicles

Failure to maintain required erosion control

Failure to abate silting onto public property

 

Reporting Violations

Citizens wishing to report Code violations may do so by email at publicworks@cityoflavon.org or by contacting the Public Works Department’s Code Compliance Investigator in person at City Hall or by phone at 972-843-4220. Be sure to include the location, type of violation suspected and any other information you feel relevant. If you want to be contacted please include contact information.

 

Building Inspection

BUILDING INSPECTIONS

The Building Inspection Department reviews and inspects all commercial and residential building requests.

Contact:

Inspection Line 972-853-0855

Inquiries 972-843-4220

 

Current Adopted Building Codes and NCTCOG Amendments

 

In 2013, the City Council has adopted the following Building Codes for all residential and commercial building projects:

· 2012 International Residential Code and Regional Amendments

· 2012 International Building Code

· 2012 International Energy Conservation Code

· 2012 International Property Maintenance Code

· 2012 International Mechanical Code

· 2012 International Plumbing Code

· 2012 International Fire Code (Previously Adopted)

· 2011 National Electric Code

 Projects Requiring Permits

All types of residential construction work require building permits from the City of Lavon’s Building Inspection Department, including:

· Fences

· Accessory buildings or storage sheds

· Carports, patio covers or pergolas

· Swimming pools and/or spas

· Residential room additions or remodels

· Extending a driveway, patio or any other types of concrete work

· Decks

· Miscellaneous plumbing, electrical, or mechanical work; any other activity in which the owner or contractor desires to construct, enlarge, erect, alter, repair, move, demolish, convert, install, or replace a building or its utility system

· Demolition of an existing building, structure or pool

· Irrigation systems

· Signage – promotional or permanent

· Commercial – new buildings, finish-outs, remodels or additions

· Roof repair

 

All of the above require a Permit Application. This is not an all-inclusive list. If you are unsure whether you may need a building permit, please call the Building Inspection Department at 972-843-4220. Work that begins without a permit is subject to fines and increased permit fees.

 

Applications & Forms

Contractor Registration Application

Commercial Building Permit Application

Residential Building Permit Application

Comprehensive Fees

Fire Services

FIRE PREVENTION

The Fire Marshal’s Office is committed to decreasing the number and severity of all fires within our City, through an active code enforcement program, public education activities, engineering and plans review. These services are provided utilizing well trained and highly motivated personnel who appreciate the importance of customer service and fire safety education.

When fires and other emergencies do occur, the staff members are well trained and equipped to provide proper response thorough fire extinguishment, cause investigations, and if needed, to assist in the prosecution of those who are responsible for setting illegal fires within the City.

 

FIRE PROTECTION

The Fire Marshal’s Office is committed to providing emergency services designed to protect the lives and property of the community from the adverse effects of fire, sudden medical emergencies or exposure to dangerous conditions created either by man or nature through effective response, education and training with support from our city leaders. The department serves as a liaison, coordinating the resources and efforts of the local volunteer fire department (VFD) and reinforcing established protection criteria.

Members of the local volunteer fire service are dedicated to protecting the lives and property of the people of our community. Local citizens are part of a team that takes pride in representing the City of Lavon through the Lavon Volunteer Fire Department (LVFD). Working in unison, the Fire Marshal’s Office and the LVFD strive to effectively protect all those that call Lavon home, as well as those just passing through.

 

About the Fire Marshal’s Office

The following are the components of the department:

• Administration

• Operations

• Fire Marshal

• Emergency Management

 

Administration

· Administer budget activities

· Coordinate city resources with LVFD

· Liaison to LVFD

· Emergency Response Staffing(ERS) administration and personnel management

· Represents the City on the:

–Collin County Fire Chief’s Association

–Southeast Collin County E.M.S. Coalition

 

Operations

• Oversee proper use and maintenance of city facilities, vehicles, and equipment

• Pre-planning, risk identification, and risk mitigation efforts through coordinated efforts with internal and external partners

 

Fire Marshal

· Enforce the provisions of the Fire Safety code and the laws and regulations of City of Lavon

· Acts as the Authority Having Jurisdiction (AHJ/Fire Code) for the City of Lavon

· Investigate fires and safety related complaints

· Reviews building and fire sprinkler plans to assure fire code requirements are met.

· Perform Fire Inspections

· Maintains comprehensive records of all business transacted such as complaints, inspections, investigations, notices served and permits written.

 

Emergency Management

· Disaster Planning, Response and Recovery

· Local Emergency Operations Plan (EOP)

· Operations Chief during an actual emergency

· EOC and Resource Management

· Collin County EM committee member

· HAZMAT Response Coordinator

· Emergency Public Information

· Outdoor Warning Systems administrator

Contact information

Emergency Contact: 911

 

Fire Marshal………………………………………………………….Jon Scott

Email: Jon.Scott@cityoflavon.org

Office: 972/623-7260 (8-4 M-Th)

Cell: 972/977-5299

City Hall: 972/843-4220

 

Inspections

Fire Safety Inspections

 

The City of Lavon Fire Prevention Office conducts fire safety inspections of public and private buildings and facilities throughout the City, including commercial buildings, daycare and elder-care centers, foster homes, hospitals, hotels and motels, university and college buildings, and other buildings upon request or complaint.

Inspections of storage, handling, and use of flammable liquids are conducted at retail service stations as well.

Fire Safety Inspections Information and Questions

 

What is a fire inspection?

The best way to prevent a fire is to prevent them from occurring. Routine fire

Inspections are one of the most effective ways to do that. The purpose of the

Inspections are multifold:

1. Identify and correct fire code violations.

2. Educate business and property owners about the fire code and general fire safety.

 

When is a Fire Inspection required?

Fire Inspections are required for any new commercial occupancy, change of occupancy or modification to any part of the building or facility.

 

How often is an inspection required?

In most cases, we strive to inspect all business semi-annually, with target hazards annually. The Fire Inspector will contact you to schedule an inspection or drop by your business and ask to do an inspection at a convenient time.

 

What will the inspector be looking for during an inspection?

Fire inspectors look at many items in your place of business. So that you may have a better idea and understanding of what to keep an eye on in regard to maintenance, we have provided the following checklist. (Needs an internal web page link that we can update)

 

Which code does the City of Lavon use for its inspection code?

The Current adopted Fire Safety Code is International Fire Code (IFC), 2012

 

Does the City of Lavon conduct Home Safety Inspections?

The Fire Prevention Office does “no cost” home safety inspections for the citizens of Lavon. The inspector will utilize the “Family or Foster Home Fire Safety Evaluation Checklist”.

Inspections are done the 1st and 3rd Tuesday of each month, during normal business hours. Please contact the Fire Marshal to schedule an appointment (Jon.Scott@CityofLavon.org)

(Needs an internal web page link that we can update)

 

Do I need an inspection if I provide in home child care?

Yes.

 

Do I need to install sprinklers?

Buildings more than 55 feet in height must have automatic sprinkler systems throughout the building. Any new building with a fire area exceeding 5,000 square feet, old buildings that have been remodeled or renovated, or any single tenant expansion requiring a new certificate of occupancy that increases the fire area beyond 12,000 must have fire sprinkler systems installed throughout the building.

We always recommend sprinklers in all facilities and even in new homes. With the cost of residential sprinkler systems now at all-time lows, new home owners should consider at R13 system during construction. See NFPA 13 for more details and occupancy requirements.

 

Fire Safety Links

 

Fire Safety Notices Issued by the State Fire Marshal.

State Fire Marshal’s Office Programs and Education Resources http://www.tdi.texas.gov/fire/fmpo.html

 

Collin County Fire Marshal’s Office

http://www.collincountytx.gov/fire_marshal/Pages/default.aspx

fmadmin@collincountytx.gov

972-548-5576 (McKinney)

 

Texas Commission on Environmental Quality

https://www.tceq.texas.gov/

 

TIFMAS(Texas Intrastate Fire Mutual Aid System) is maintained by Texas A&M Forest Service

 

Statistics

 

2017 Fire Department Calls for Service (by Month)

Jan  Feb  Mar  Apr  May  June  July  Aug  Sept  Oct  Nov  Dec

70     50     67     65      64       56

Fire Department Calls for Service (by year)

2016: 710

2015: 634

2014: 608

2013: 537

2012: 573

2011: 548

2010: 452

2009: 426

 

Burning

 

In order to protect the lives and property of the Citizens of Lavon, the City Council passed resolution 2016-08-05 that prohibits burning within the City of Lavon, with only a few exceptions. See the Burn Ordinance for details. (need a link)

In addition, The Texas Commission on Environmental Quality (TCEQ) enacted legislation that prohibited most burning inside of Collin County due to air quality issues that exist.

Collin County no longer issues burn permits.

 

 

General FAQ’s

 

Below is a list of common questions we get at the Fire Marshal’s office.

How do I report information about a possible arson?

Contact the City of Lavon Fire Marshal or Lavon Police Department

At 972/843-4219

How can I learn more about home fire safety issues?

Please visit any of our fire prevention education pages, listed below:

Do you offer tours of the Fire Station?

Yes! We love giving tours, please drop by weekdays between 9am-3pm.

For group tours, please email, Jon.Scott@cityoflavon.org

How can I dispose of household generated hazardous materials?

Household hazardous waste can adversely affect everyone’s quality of life. That’s why it is important to properly dispose of these items. Collin County operates permanent collection centers for all County residents to drop off hazardous materials. Call the Collin County Fire Marshal for more info.

How can I get a copy of a fire report?

The Nevada Volunteer Fire Department will provide these documents upon written request. Contact Chuck Pulvino at Chuck.Pulvino@nevadavdf.org

Reports cost $10 each

Please allow 15 days for delivery

Who is doing my fire protection inspection for new construction-related permitted job?

The Fire Marshal’s Office will do the inspection. Please contact Leann McClendon at Lavon City Hall to schedule an inspection. Leann.mcclendon@cityoflavon.org

How can I request a fire prevention presentation or appearance by the Fire Department?

All Public Relations activities are handled by Kelly Turk 972-843-4220 or kelly.turk@cityoflavon.org

How can I report possible fire code violations in a business?

Please call or email the Fire Marshall immediately.

How many fire extinguishers are required for my building?

Generally speaking all commercial buildings in the City of Lavon (including multi-family apartments) are required to have a minimum 2A10BC fire extinguisher(s) within 75 ft. of all points of the building. Also one 2A10BC extinguisher can only serve a maximum 3000sq foot area. There are also other operations and buildings that will have different requirements. We highly encourage use of more than required.

How often must I have my extinguishers tested?

Normally, once a year. We encourage business owners to sign a service contract with a local extinguisher company and have them maintain them as required by NFPA.

Are fireworks allowed in the city of Lavon?

No. It is unlawful to possess, own or discharge fireworks inside of the City of Lavon at any time.

Violators are subject to hefty fines and all fireworks may be confiscated and destroyed.

What fire code does Lavon use and how can I obtain a copy?

The City of Lavon enforces the International Fire Code, 2012 edition with amendments through the NTCOG recommendations.

Copies of specific topics are generally available via the internet.

What do I do if I don’t agree with my fire inspection findings?

Please call the Fire Marshal’s Office to discuss your matter, and work to resolve the situation. We are open to suggestions and there is often more than one way to fix a violation.

How often am I required to conduct a fire drill?

Group Occupancy Frequency Participation

Group Assembly Quarterly Employees

Group Educational Monthly All Occupants

Group Institutional Quarterly on each shift Employees**

Group R-1 (Hotel/Motel) Quarterly on each shift Employees

Group R-4 (Residential) Quarterly on each shift Employees**

**Fire and evacuation drills in residential care assisted living facilities shall include complete evacuation of the premises in accordance with Section 408.10.5. Where occupants received habilitation or rehabilitation training, fire prevention and fire safety practices shall be included as part of the training program.

What is our current ISO rating inside the City of Lavon?

Our current ISO rating is 6.

Municipal Court

MUNICIPAL COURT

 

Address: 501B Lincoln Ave.

(The Court office is located in the Lavon Police Department)

 P.O. Box 340

 Lavon, TX 75166

Phone: 972-843-4219

Fax: 972-843-0945

Hours: Monday through Friday, 8:00 a.m. until noon and 1:00 to 5:00 p.m.

 

Judge Andrew Leonie

Court Clerk Sue Johnson sjohnson@cityoflavon.org

 

Pay Fine

You may pay via mail by check or money order mailed to Lavon Municipal Court, P.O. Box 340, Lavon, TX 75166.

You may pay by cash, check, money order or credit/debit card in the office. There is a drop box located to the right of the front door.

You may pay online or over the phone with a credit/debit card at www.officialpayments.com or 1-800-272-9829. Call the Court for instructions.

Court dates are scheduled once a month on SATURDAY morning. Contact the Court for information on being placed on the docket.

Land Use and Development

 

The City’s professional staff are dedicated to protecting the city’s resources and environment and to ensuring high quality development in the City of Lavon. Please call 972-843-4220 or write to cityhall@cityoflavon.org for assistance with any land use or development questions.

The City of Lavon regulates subdivisions and platting in the city limits and in the extraterritorial jurisdiction (ETJ) of the City of Lavon. The city defines a subdivision as: “The division [of] a tract or parcel of land into two (2) or more parts or lots for the purpose, whether immediate or future, of sale or building development or transfer of ownership and shall include re-subdivision; or the placing of two or more houses on a single lot; or the placing of one or more additional houses on a lot that has one or more existing houses.” (Ordinance 2002-01-03)

Resources:

 

CODES:

2018-03-02 Zoning Ordinance and Zoning Map

2002-01-03 Subdivision Regulations

2017-05-01 ORD Subdivision Code-Maint Bonds

2017-09-02 Ord. Subdivision Code- Adequate Public Facilities

2013-11-01 Master Comprehensive Plan

2003-04-01 Sign Ordinance

2017-11-01 Control of Noise Amended

2017-12-01 Ord. Public Works Construction Standards

FORMS:

Zoning Application

Plat Application Packet

Site Plan Application

Landscape Plan Application

Variance Application

Development Application Schedule 09-2017

Beer-Wine Application Form

 

MAPS:

Lavon City Limits and ETJ Map

Zoning Map (02-27-18)

Lavon City Annexation Map 2018-02-06

Lavon Thoroughfare Plan 2005

 

Applications for Preliminary Plats must include:

  1. A completed City of Lavon Plat Application; and
  2. Two (2) sets of full size printed Plats (24 in. x 36 in. ); and
  3.  Ten (10) sets of half size printed Plats (11 in. x 17 in. ); and
  4. Two (2) PDF set of Plat plans (on separate CD’s); and
  5. One (1) executed Declaration of Ownership; and
  6. One (1) executed Authorization of Representation (if the applicant is not the property owner).

Applications for Final Plats must include:

  1. A completed City of Lavon Plat Application; and
  2. Two (2) sets of full size printed Plats (24 in. x 36 in. ); and
  3. Two (2) sets of full size printed Construction Plans (24 in. x 36 in. ); and
  4. Ten (10) sets of half size printed Plats (11 in. x 17 in. ); and
  5. Two (2) PDF set of Plat plans (on separate CD’s); and
  6. Two (2) PDF set of construction plans (may be include on the Plat CD’s); and
  7. One (1) executed Declaration of Ownership; and
  8. One (1) executed Authorization of Representation (if the applicant is not the property owner); and
  9. One (1) previously approved Preliminary Plat for the property*; and
  10. A storm water drainage study may be required.

Plat Applications, Plats and Construction Plans will be reviewed for compliance with: applicable City Ordinances; Administrative Rules; generally accepted engineering standards and plans for future development of the City.

All Subdivisions within the corporate boundaries of the City must conform to the City’s zoning regulations. Planned Developments are negotiated on individual basis and may involve additional requirements.

No Subdivision Plat will be approved unless the applicant and property owner is current on all fees owed to the City of Lavon.

*With the consent of the City staff and the approval of the City Council and receiving a recommendation from Planning and Zoning Commission, the City may elect to review the Preliminary Plat and Final Plat in the same review process.

Texas Attorney General Landowner Bill of Rights Document

Human Resources

Employment Opportunities in Lavon

Check current employment opportunities

A strong sense of community pride is demonstrated as City leaders and staff team together to provide a high level of service to Lavon’s 3,200 plus residents and businesses.

The City recognizes the contributions of each employee by offering competitive benefits package and salaries.  You may download an Application for Employment or pick up a copy at Lavon City Hall, 120 School Rd., Lavon, TX 75166.

Please return completed application and resume to Lavon City Hall attn: Human Resource via mail; fax (972) 972-843-0397; or email Human Resources.

The appropriate department will schedule interviews and subsequently select the applicants to be hired. There are no time restrictions to complete the process. All applicants who are interviewed will be notified when a selection is made.

The City of Lavon is an Equal Opportunity Employer.

Police Department

HOW TO CONTACT A LAVON POLICE OFFICER

 

In any emergency immediately dial 911.

For non-emergencies call the Collin County Sheriff’s Office dispatch center at 972-547-5350.

The Lavon Police Department is dispatched by Collin County Sheriff’s office (CCSO). CCSO dispatch has the ability to contact the available officer and send any other assistance you may need.

It is important that you DO NOT call the Lavon City Hall or the Lavon Police Records Division to reach an officer. Contacting City Hall or the Lavon Police Records can significantly delay police response.

 

MISSION STATEMENT

 

We serve and protect the community with Honor and Integrity.

 

CHIEF’S MESSAGE

 

Welcome to the web presence for the City of Lavon Police Department. While the Police department is the public face of crime fighting, criminal misconduct is a problem that must be addressed by the entire community. It is the duty of our police officers to suppress crime; to identify offenders once crime occurs; and to arrest offenders when appropriate. We shall perform these duties to the best of our ability. To be effective, we require and must strive to obtain, the active cooperation, assistance, and support of the citizens we serve.

Two elements are necessary for a crime to occur: the desire of the offender to commit the crime and the opportunity for him to do so. Often police efforts are intended to eliminate and minimize this opportunity. The most effective means available to the police for crime prevention is meaningful deployment of available personnel; an informed and cooperative community; and the willingness of citizens to report criminal activity. Aggressive crime prevention activities by both police personnel and citizens are necessary.

The community and our Police Officers working together will keep our City a wonderful place to live. It continues to be a pleasure and an honor to serve this outstanding community since 1999.

 

CHIEF J. MICHAEL JONES

 

Chief Jones began his career in law enforcement in 1981 as a Deputy Sheriff in the State of Wyoming. Chief Jones joined the City of Lavon Police Department in 1999. He served as Chief of Police from 1999 to 2003. From 2003 to 2012 he served as the Lavon City Marshal. In 2013 Mike returned to the positon of Chief of Police, where he continues to serve the City f Lavon.

Chief Jones graduated from Texas A&M University- Commerce in 2014 with a Bachelor’s Degree. In 2016, he graduated from Texas A&M University- Commerce with his Master of Science in Applied Criminology. Chief Jones holds a Master Peace Officer Proficiency Certificate and is licensed by the Texas Commission on Law Enforcement as a law enforcement instructor. Chief Jones attended the FBI National Academy Association Texas Command College 2017.

You can contact Chief Jones at Mike.Jones@cityoflavon.org or at 972-843-4219

 

Patrol Division

Every officer, including the Chief of Police, serves as a part of our police patrol services. In addition to our 9 fulltime officers, Lavon Police Reserve Officers assist in providing patrol services to the City. In most cases, the Patrol Officer will be the first point of contact for our citizens.

The Patrol Division is the primary prevention and apprehension part of our agency.

The Lavon Police Department provides 24 hours a day – 7 days a week coverage for the City. Our patrol officers answer calls for service; enforce traffic laws; investigate motor vehicle collisions; take criminal reports; conduct initial investigations; respond to emergencies; provide first responder care in medical emergencies; and as representatives of law enforcement to our citizens and visitors.

 

Criminal Investigation Division

The Criminal Investigation Division tasked with the investigation of all major crimes in the City of Lavon. Each member of CID also serves in the Administration Division, the Patrol Division or both. CID consists of the Chief, the Patrol Lt. and an Investigator.

 

Crime Prevention

Crime prevention spans a broad spectrum of activities to include:

National Night Out

Halloween Patrol

Participation the City of Lavon Camp 911

 

Police Records

For copies of reports, police records or to contact the police administration, you may contact the Police Records Division at 972-843-4219.

 

Important 9-1-1 Information

More people are communicating wirelessly with 60 percent of the nation’s 240 million 911 calls being placed through cell phones. This raises a concern regarding the reliability of emergency calls placed through cell phones vs. landline phones.

Landline and VoIP 911 operators are significantly more likely to find callers by determining the location of their phone. More than one-third of landline and VoIP users are located in that manner compared with only 7 percent of cell callers. Landline and VoIP 911 give the operator your home address, including an apartment number if it appears on your phone bill. With cellular, operators see only geographic coordinates.

To minimize confusion and increase response time, it is important to use the following protocol when calling 911 with a cellular phone.

1. Never assume that your location can be determined

2. State the city and address of your location

3. State the type of emergency you have

4. If disconnected from 911, call back

Note to Parents: Many younger adults and children have come to rely upon their cellular phones as their only source of telecommunications. Please make them aware of the above protocol.

Public Works

Public Works Overview

Public Works is charged with the important mission of maintaining the streets, drainage systems and utilities – which can often be an around-the-clock job to ensure the comfort and safety of residents and businesses.

Public Works

Please report any sanitary sewer concerns to City Hall at 972-843-4220, between the hours of 8:00 am and 5:00 pm, Monday – Friday.

After-hours emergencies call 972-547-5350

 

Areas of Responsibility Include:

Areas of Responsibility Include:

Responsibilities & Services

The employees of the Public Works Department provide a critical public service through planning, constructing, inspecting, operating, and maintaining Lavon’s public infrastructure. All of the city streets, signs, wastewater utilities and the storm drainage systems are maintained by the public works department.

Wastewater Infrastructure

The City of Lavon collects wastewater and transports it to the city-owned Bear Creek Wastewater Treatment Plant located in the City of Lavon and operated by North Texas Municipal Water District.

Storm Water

The City of Lavon is committed to highest possible level of stormwater pollution prevention. Check out the city’s program here.

Code Enforcement:

The goal of the Code Enforcement section is to encourage code compliance, to promote community awareness and civic pride, and to enhance the quality of life for all citizens by mitigating the physical signs of neglect or disrepair through the application of City codes. The Public Works Director is the city’s Designated Representative (DR) for OSSF matters.

You may submit a complaint about a specific property by phone, e-mail, fax or in person at City Hall located at 120 School Rd. If you would like to receive a response to your complaint, please provide your name and contact information with your complaint.   **OSSF Complaint Form**

**Sanitary Sewer Services

**Street & Sign Maintenance (Report potholes)

FEC Street Light Outage: https://swebserv.fecelectric.com/farmersec/servicerequests/01_Lights.html

Oncor Street Light Outage: https://www.oncorstreetlight.com/

Report damaged street signs

**Park Maintenance

**Stormwater Management 

**Mosquito Control

**OSSF Application Packet

**OSSF Complaint Form

 

Director of Public Works

Director of Public Works sonny.mancias@cityoflavon.org

Lavon City Hall

120 School Rd. P.O. Box 340

Lavon, TX. 75166

P: 972-843-4220

F: 972-843-0397

Utilities

City of Lavon Utility List

ELECTRICITY

Farmers Electric Cooperative (FEC)

707 A Highway 78 N
Wylie, TX 75098
Main: (800) 541-2662

Oncor

Customer Contact Center: 888-313-4747
Outages: 888-313-4747

NATURAL GAS

Atmos Energy

P.O. Box 650205
Dallas, Texas 75265-0205
Customer Service: (800) 460-3030
EMERGENCY Number: (800) 817-8090

WATER

Bear Creek

16881 CR 541
Lavon, Texas 75166
Customer Service: (972) 843-2101
EMERGENCY: (469) 628-7948
Hours: 7:30 a.m. – 11:30 a.m. & 12:30 p.m. – 4:30 p.m.

SANITATION

Refuse & Recycling Collection

P.O. 340
Lavon, Texas 75166
Customer Service: (972) 843-4220
HAZARDOUS MATERIAL DISPOSAL:
(972) 862-4941, McKinney Landfill
Trash and Recycle Pickup: Thursdays

TELEPHONE

Verizon

P.O. Box 920041
Dallas, TX 75392-0041
Customer Service – Billing: (800) 483-3000
Mon-Fri 8:00 a.m. – 6:00 p.m.
Customer Service – Orders: (800) 483-4000
Mon-Fri 8:00 a.m. – 6:00 p.m.
24 Hour Repair: (800) 483-1000